BY JP MARONEY
(101 simple but often overlooked ideas…)
1. Friendly employees
2. Employees who are willing to help the customer
3. Employees who are knowledgeable about their products and services
4. Employees who provide courteous service
5. Employees who give personal attention to the customer
6. Companies that carry quality products
7. Companies that offer good prices
8. Stores that have a pleasant atmosphere
9. Employees who provide good service
10. Employees with a clean and neat appearance
11. Stores that offer convenience as service.
12. Employees who handle complaints quickly and thoroughly
13. A business that is conveniently located
14. Employees who recognize the customer
15. Stores that carry a wide variety of products
16. Employees who explain their product and product usage clearly and in everyday language rather than technical terms.
17. Employees who give prompt service
18. Employees or companies that express a genuine interest in your business
19. Employees who show care and concern about the customers
20. Stores that keep an ample inventory on hand
21. Employees who call customers by their name
22. Businesses that give you value for your money
23. Employees who are well-organized
24. Employees who make the customers feel appreciated
25. Employees who present a professional appearance
26. Employees who greet you upon entering
27. Employees who go the “extra mile” for the customer
28. Employees or companies that are honest
29. Employees who are efficient
30. Companies that offer a guarantee on their products or service
31. Available/visible personnel to assist customers
32. Employees who thank customers for doing business with them
33. Employees willing to listen to customer complaints
34. Employees who thank customers for doing business with them
35. Employees who are patient
36. Employees who make the customer feel important
37. Employees who aren’t pushy or intimidating
38. Employees who show respect for the customer
39. Employees who make the customer feel welcome
40. Employees or companies who create a friendly atmosphere
41. Employees or companies who follow up on promises made to the customer
42. Companies / Employees who provide quality service
43. Companies that offer a good return policy
44. Businesses that have comfortable surrounding
45. Companies that provide the service you require
46. Employees who are accurate
47. Businesses that have safe facilities and parking areas
48. Employees who take time with the customer
49. Reliable employees
50. Employees who are personable
51. Employees who give service and assistance when needed
52. Employee who treat you like family
53. Consistency of service to customers
54. Dependable employees
55. Employees / companies who work hard for your business
56. Employees who show pride in their company and products
57. Employees that communicate effectively with customers
58. Employees that have competitive prices
59. Businesses that are easily accessible
60. Businesses that have flexible hours for working people
61. Restaurants that have good food
62. Employees who are cheerful
63. Enthusiastic employees
64. Employees who show responsibility
65. Employees who honor confidentiality
66. Businesses that have clean restrooms
67. Businesses with specialists in their field on staff
68. Companies with good reputations
69. Employees who are trustworthy
70. Employees who are eager to help
71. Businesses / Employees who are responsive to the customer’s changing needs
72. Employees who are informed and aware
73. Employee who take pride in their work
74. Companies that provide good service after the sale
75. Employees who make eye contact with the customer
76. Employees who show confidence in their products and services
77. Employees with a sense of humor
78. Credit card privileges
79. Businesses that offer discounts or coupons
80. Companies that are accommodating to the customers’ needs
81. Businesses that have correct prices in advertisements
82. Businesses that are upfront about pricing and don’t bring out “hidden” additional costs at completion of sale
83. Companies with easy payment plans
84. Employees that are not high pressure
85. Stores that are brightly lit
86. Businesses that offer product promotions or sales
87. Stores that offer unique product lines - and may be only store to have what the customer is looking for
88. Empathetic employees
89. Businesses that carry brand name products
90. Stores that are recommended by friends
91. Stores that give incentives
92. Businesses that are accommodating to children
93. Businesses that give rain checks on out-of-stock sales items
94. Employees who smile and speak to you
95. Stores with reasonably priced merchandise
96. Well-organized stores
97. Employees who have good personalities
98. Stores with prices easily seen on products
99. Stores who employee personal friends or relatives of the customers
100. Employees are as willing to handle the complaint as they are the sale
101. Employees who make the customer feel good about doing business with them. ###
JP Maroney a.k.a. “The Pitbull of Business” is a business growth strategist, best-selling author and award-winning speaker. Receive his FREE book, “5 Ways to Double or Triple Your Business” by visiting www.JPMaroney.com
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