Employee Development

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How to Maximize Your Unique Personal Potential

Tuesday, November 14th, 2006

By JP Maroney
Probably one of the greatest tragedies of life is that so many people underutilize their personal potential. I know people who can sing, I mean really sing, but they don’t do a single thing with it. I know people who could write masterpiece fiction novels, but never produce a single paragraph. I personally [...]

Exceptional People Leverage Their Strengths

Wednesday, October 25th, 2006

Exceptional people know and leverage their personal strengths. Rather than focus on their weaknesses, and spend all their time trying to improve those areas, they first look for and then concentrate on areas where they are brilliant.
This idea flies in the face of conventional wisdom, which contends that people should learn where they are weak [...]

5 Telephone Tips to Improve Customer Service

Tuesday, August 8th, 2006

BY JP MARONEY
Imagine what a day would be like and how few people
you could deal with if there were no phones.
     Perhaps you like that idea?
Nevertheless, telephones have made it possible to
stay in one place and do business in different cities,
states, and even countries. They also have made us
more accessible to others.
We are rarely out [...]

Stop Doubting & Pouting… Start Believing & Achieving!

Tuesday, July 11th, 2006

BY JP MARONEY
Two major stumbling blocks keep people from really having what they want in life.
1) Doubting the future
2) Pouting about the past
They doubt the future, always expecting the worst possible outcome. I mean really…how can they ever expect to get what they want in life if they doubt the possibility that they’ll ever get [...]

101 Ways to Retain Customers

Thursday, July 6th, 2006

BY JP MARONEY
(101 simple but often overlooked ideas…)
1. Friendly employees
2. Employees who are willing to help the customer
3. Employees who are knowledgeable about their products and services
4. Employees who provide courteous service
5. Employees who give personal attention to the customer
6. Companies that carry quality products
7. Companies that offer good prices
8. Stores that have a pleasant atmosphere
9. Employees who provide good service
10. Employees with a clean [...]

YOU want me to do WHAT?

Monday, July 3rd, 2006

It was the “Perfect Plan.” We gave them the complete details. And they shoved it back in our face!
Here’s what happened…
I had been consulting with a retail company for some time. We had trained the sales associates, created a growth strategy for the company, and implemented several results-producing, sales-building systems.
This time, we delivered to the sales [...]

Ready or Not — Strategies for Dealing with the Challenges of Change!

Monday, July 3rd, 2006

By JP Maroney
Unless you’ve had your head in the sand you realize that we are living in a changing world, a changing universe, a changing marketplace. Change is everywhere.
You can’t avoid change. You can’t ignore change. You can’t prevent change. You just have to live with it!
And if you fight change you’ll ultimately end up [...]

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